FAQS & POLICIES

CAN I SHOP ON MY OWN?  You have hired me to design and complete a vision for your space and I ask that you do not select items without my approval because items that you select may not be a fit for the design, space, or budget. Upon request, Midcity Decor will provide you with detailed Specifications for items to be purchased direct.

WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, rush fees, or unexpected labor do occasionally happen.

DO YOU WORK WITH CONTRACTORS?  I work with the contractors hired by the client. Midcity Decor does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.

HOW LONG DO PROJECTS NORMALLY LAST?  This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.

HOW DO YOU CHARGE?

DESIGN FEES: Designer shall be compensated on a flat fee rate of $400 per room.  All charges will be invoiced to Client and are payable by Client at the scheduled dates and times. Upon signing this Agreement, Designer shall receive a non-refundable initial advance of $500.00, which constitutes the minimum fee due Designer for Design Services. The advance will be credited against the flat fee rate otherwise payable by Client to Designer for Design Services at completion of project.  All Design Fees are non refundable.

REIMBURSABLE EXPENSES: Client agrees to reimburse Designer for all out of pocket expenses actually incurred by Designer in relation to the Project, including but not limited to, renderings, drafting services, postage and handling, freight, delivery and storage costs. Where necessary, Client shall reimburse Designer for all travel, lodging, and meal expenses incurred by Designer and Designer’s staff in connection with the Project. 

HOW DO I OBTAIN YOUR SERVICES? Once you receive a Proposal you have 3 days to either accept or decline the item. If you accept, a signed copy of the proposal or approval along with full payment is required to place an order.

CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are nonreturnable.  Requests for returns or cancellations will be billed hourly.  Design Fees and reimbursable expenses are non-refundable, even when associated with a return or cancellation.

WHEN ARE PAYMENTS DUE? Proposals are due with payment within 3 days. Invoices for the project will include a payment schedule.  Reimbursable expenses are due within 14 days. Invoices more than 30 days past due will be charged a 10% late fee and all work will cease until invoice is paid.

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE ROOMS?  Since I work flat fee rate, increasing the scope is not a problem. You will be charged the flat design rate for each additional room. You will also incur any additional budgetary or reimbursable cost to style any additional rooms.

WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring any concerns to my attention immediately. We will discuss your concerns and if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.

WHAT ABOUT BUDGET?  Having a clear budget is very important for the project running smoothly and for your expectations to be met.  We will work inside your budget parameters, but ultimately it is up to the client to keep themselves on budget.  

WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL? A Specification is a document that I provide that details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. Proposals are payable to Midcity Decor.  

HOW ARE ITEMS DELIVERED? Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Midcity Decor  go into a licensed, bonded, insured and climate controlled warehouse awaiting installation.  It is our policy to not deliver items to client’s homes directly or in multiple trips, this allows for the “big reveal” and helps minimize issues.  Clients are responsible for all shipping, storage, & delivery fees.